• Home
  • Frequently Asked Questions

Frequently Asked Questions

Welcome to the Zapweare FAQ page! Here you will find answers to the most common questions regarding our products, orders, shipping, and returns.

General Information

Q1: Where is Zapweare located? Our business operates out of Encino, California. Our address is 5805 White Oak Ave # 17423, Encino, CA 91316, United States.

Q2: How can I contact customer support? You can reach us via email at abirsa0066@gmail.com or call us directly at +1 646-244-6370. Our support team responds within 24 to 48 business hours.

Orders & Payment

Q1: What payment options do you accept? We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover) and other secure online payment gateways available at checkout.

Q2: Can I change or cancel my order after placing it? If you need to change or cancel your order, please email us immediately at abirsa0066@gmail.com. Once an order has entered processing or shipping, it cannot be canceled or modified.

Shipping & Delivery

Q1: Do you offer shipping within the United States? Yes, we ship across the entire United States.

Q2: How long will it take to process and ship my order?

  • Order Processing Time: 1 to 3 business days.

  • Standard Delivery Time: 5 to 8 business days depending on your location.

Q3: How do I track my order? Once your order has been dispatched, you will receive a tracking number via email so you can follow its delivery progress online.

Products & Care

Q1: What types of products do you sell? We offer high-quality home accent furniture and organizational items, including Rattan Home & Kitchen Seating, Side Tables, and Woven Storage Baskets.

Q2: Do the rattan seating items require assembly? Most of our handcrafted rattan counter stools and barstools come fully assembled or require minimal setup. Specific product assembly requirements are listed on individual product pages.

Returns & Refunds

Q1: What is your return policy? We offer a 30-day return policy. Items must be unused, in their original condition, and in original packaging.

Q2: What should I do if my item arrives damaged? If your item arrives damaged or defective, please contact us immediately at abirsa0066@gmail.com with photos of the issue and your order number, and we will send a replacement or issue a refund.