FAQS

1. What is Zapweare?

Zapweare is an online store offering home, furniture, storage, and everyday household products.

You can browse our products, review product information, and place orders directly through our website.

2. How long does shipping take?

Orders are generally processed within 2–4 business days.

After processing, estimated shipping/transit time is generally 5–8 business days, making the estimated total delivery time 7–12 business days.

For more information, please see our Shipping Policy.

3. How can I track my order?

When tracking information is available, it may be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

4. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at [email protected].

Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped.

For more information, please see our Terms of Service.

5. What is your return policy?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Items generally need to be unused and in their original condition.

Please review our complete Return & Refund Policy before sending an item back.

6. How long does it take to receive a refund?

Once an approved return has been received and reviewed, eligible refunds are generally processed within 5–7 business days.

The time for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

For complete details, please see our Return & Refund Policy.

7. Do you offer exchanges?

We currently do not offer direct exchanges.

If you need a different product, size, color, or variant, you may return an eligible item according to our Return & Refund Policy and place a new order separately.

8. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible at [email protected] and provide your order number and details about the issue.

Photos may be requested to help us investigate the problem and determine the appropriate solution.

Please review our Return & Refund Policy for additional information.

9. What happens if I enter the wrong shipping address?

Please contact us immediately if you notice an error in your shipping information.

We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot always be guaranteed after processing has started.

10. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment must be successfully processed before an order can be completed.

For additional information about orders and payments, please review our Terms of Service.

11. Are shipping charges applied to every order?

Applicable shipping charges are displayed during checkout before you complete your purchase.

If a product or promotion qualifies for free shipping, the applicable terms will be shown on the website.

Please see our Shipping Policy for more information.

12. Will product colors look exactly like the pictures?

We make reasonable efforts to display product images accurately.

However, colors and appearance may vary slightly depending on your device, monitor, screen settings, or lighting conditions.

13. How is my personal information handled?

We take reasonable steps to protect information associated with your use of our website.

For details about how information is collected, used, and handled, please review our Privacy Policy.

14. Can I contact Zapweare about my order?

Yes. If you have questions about an order, shipping, returns, or our products, you can contact us.

Email: [email protected]
Phone: +1 (510) 603-7759

For additional information, visit our Contact Us page.

15. Where can I find your store policies?

You can review our policies here:

Contact Us

If your question is not answered above, please contact us:

Zapweare
Email: [email protected]
Phone: +1 (510) 603-7759
Address: 16325 Ventura Blvd, Encino, CA 91436, United States