Shipping policy

At Zapweare, we aim to process and deliver your order as efficiently as possible. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, and other important shipping information.

1. Order Processing Time

Orders are generally processed within 2–4 business days after the order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been processed and shipped, you will receive shipping information when tracking is available.

2. Estimated Delivery Time

After your order has been processed, the estimated delivery time is generally:

  • Processing: 2–4 business days
  • Shipping/Transit: 5–8 business days
  • Estimated total delivery time: 7–12 business days

Delivery times are estimates and may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If a product or promotion qualifies for free shipping, the applicable free-shipping terms will be shown on the product page, cart, or checkout.

4. Order Tracking

When tracking information is available, it may be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

5. Delivery Delays

While we work to provide orders within the estimated delivery timeframe, delays may occasionally occur due to:

  • Carrier delays
  • Severe weather
  • Holidays
  • Incorrect or incomplete delivery information
  • High shipping volume
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us so we can assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [email protected].

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, incorrect, or appears to be lost, please contact us at [email protected] with your order number and relevant details.

For damaged or incorrect items, photographs may be requested to help us investigate and resolve the issue.

For information about returns and refunds, please review our Return & Refund Policy.

8. Changes or Cancellations

If you need to request an order cancellation, please contact us as soon as possible.

Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped.

9. Related Policies

For more information, please review:

10. Contact Us

If you have questions about shipping or your order, please contact us:

Zapweare
Email: [email protected]
Phone: +1 (510) 603-7759
Address: 16325 Ventura Blvd, Encino, CA 91436, United States