Refund policy

At Zapweare, customer satisfaction is our top priority. We take great pride in the quality and craftsmanship of our home furniture and decor. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it (unused, unworn, and undamaged).

  • The item must be in its original packaging.

  • You must provide the proof of purchase or order receipt.

2. Non-Returnable Items

Certain types of items cannot be returned:

  • Final sale or clearance items.

  • Gift cards.

  • Products that show signs of clear wear, usage, or alteration.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at abirsa0066@gmail.com with your Order Number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

(Note: Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.)

4. Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item:

  • Contact us immediately at abirsa0066@gmail.com within 48 hours of delivery.

  • Include clear photos or videos showing the issue along with your order details.

  • We will review the claim and promptly send a replacement at no additional cost or issue a full refund.

5. Refunds & Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Late Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as processing times may vary.

6. Contact Information

For any questions regarding our return and refund policy, please reach out to us:

  • Store Name: Zapweare

  • Email: abirsa0066@gmail.com

  • Phone: +1 646-244-6370

  • Address: 5805 White Oak Ave # 17423, Encino, CA 91316, United States

  • Website: zapweare.shop