Refund policy

At Zapweare, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains our return and refund process.

Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should include its original packaging when applicable.
  • Proof of purchase or order information may be required.
  • The item must not be damaged, altered, or used beyond reasonable inspection.

Certain products may have specific return restrictions. If applicable, those restrictions will be stated on the product page.

How to Request a Return

To request a return, please contact us at:

Email: [email protected]

Please provide:

  • Your order number
  • Your name
  • The product you want to return
  • The reason for the return
  • Photos of the product and packaging, if requested

Please wait for return instructions from our support team before sending an item back.

Return Shipping

For returns due to a change of mind or customer preference, the customer is responsible for the return shipping cost unless otherwise stated on the product page or confirmed by our support team.

If you receive an incorrect, damaged, or defective product, please contact us before returning it so we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at [email protected] as soon as possible.

Please provide your order number and clear photos of the product and packaging.

After reviewing the issue, we may provide an appropriate resolution, which may include a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Approved refunds are processed within 5–7 business days. Your bank or payment provider may require additional time for the refunded amount to appear in your account.

Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, damaged, or altered after delivery
  • Final-sale items that are clearly identified as non-returnable
  • Personalized or customized products, where applicable
  • Items that do not meet the return conditions described in this policy

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [email protected].

Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped.

If an order has already been processed or shipped, you may request a return according to this policy.

Exchanges

We currently do not offer direct exchanges.

If you need a different product, size, color, or variant, you may return an eligible item according to this policy and place a new order separately.

Related Policies

For more information about your order and our website policies, please review:

Contact Us

If you have questions about returns or refunds, please contact:

Zapweare
Email: [email protected]
Phone: +1 (510) 603-7759
Address: 16325 Ventura Blvd, Encino, CA 91436, United States